_shipping & payment
We ship to several regions of the world (including EU, US & Australia), you can read our zones and country list below (if your country is not in the list, drop us an email, we might be able to further extend our shipping area :)).
We aim to pack and dispatch orders the same or next working day when they were placed. In busy periods, shipping your order can get delayed a few more days. If your order contains C-Glow, it might get shipped a few days (rarely up to a week) late as we create C-Glow fresh every week and allow C-Glows to get ordered even if not in stock to be able to better handle the very low stock we usually keep to make sure the product is always super fresh.
We ship from the European Union, Hungary.
Once the order is shipped, you will get a notification email with tracking information as well as an email with your e-invoice (if you did not get these emails yet, that means the package is not yet shipped). Delivery time is usually between 2-5 working days depending on the country of destination.
Zone 0 - Germany & Austria, Slovakia & Czechia, Romania
- Germany & Austria: you can find our German webshop at geekandgorgeous.de (free shipping from 50 Eur, 5 Eur under it). We ship via DHL to Germany (approx. transit time is ~ 2-4 days) and via Österreichische Post to Austria (approx. transit time is ~ 2-3 days).
- Slovakia & Czechia: you can find our Slovak webshop at geekandgorgeous.sk (free shipping from 50 Eur, 5 Eur under it). We ship via ReMax to Slovakia (approx. transit time is ~ 2-3 days) and via DPD to Czechia (approx. transit time is ~ 3-4 days).
- Romania: you can find our Romanian webshop at geekandgorgeous.ro. Packages are shipped locally from Romania within 1-2 working days.
Zone 1 - European Union & United Kingdom [for Jersey see Zone 2]. We ship via GLS to Italy and via Polish Post to Poland (approx. transit time is ~ 3-4 days). To all other EU countries (Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, continental France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, inland Spain [for the Canary Islands see Zone 2] and Sweden) as well as UK we ship via DHL Express and transit time is 1-3 working days. Shipping fees are the following:
- Free on orders above 50 Eur
- 5 Eur between 25 and 50 Eur
- 15 Eur under 25 Eur
We ship from the EU, so there are no extra taxes or fees on our packages within the EU region. :)
Important note on France: We are NOT ABLE TO SHIP packages to overseas departments and regions of France (DROM) like French Guyana, Guadeloupe, Martinique, Mayotte, La Réunion etc., and to New Caledonia. Such orders are detected by our system, and will be cancelled and refunded. (If for any reason we fail to detect and cancel such orders and they get fulfilled, extra costs such as in Zone 3 might occur outside the EU region.)
Brexit information: Based on our current understanding as well as our practical experience in the first half of 2021, our UK packages do not have any extra fees (if they are under 135 GBP value).
Zone 2 - USA, Canada, Norway, Iceland, Bailiwick of Jersey, Albania, Bosnia and Herzegovina, Serbia, Montenegro, Republic of Moldova, North Macedonia, Switzerland, Turkey, Gibraltar, Canary Islands & Ukraine shipping fees are the following:
- Free on orders above 60 Eur
- 9 Eur between 30 and 60 Eur
- 18 Eur under 30 Eur
We ship to all of these countries via DHL Express, and transit times are usually amazingly fast, 2-4 working days, based on our experience. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.
Extra info to USA packages: It is our experience that our packages to the USA arrive very fast (usually 2-3 working days) and do not usually incur any extra fees.
We are not able to ship packages to US APO/FPO/DPO addresses (army/navy/diplomatic addresses).
Important note: Extra fees on our packages outside of the European Union can occur in most countries as we ship our packages on a DDU (delivery duty unpaid) basis. See more information below on this.
Zone 3 - Australia & New Zealand, Japan, Hong Kong, Macao, Singapore, Thailand, Taiwan, Israel, Bahrein, Pakistan, Lebanon, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, South Africa, South Korea, Malaysia & India (please see note below) shipping fees are the following:
- Free on orders above 100 Eur
- 10 Eur between 50 and 100 Eur
- 20 Eur under 50 Eur
We ship to all these countries via DHL Express and transit times are usually 2-5 working days. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.
Good to know: Orders outside the European Union area are shipped on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Please know that G&G is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Info on India: From time to time the areas in India where DHL is allowed to ship packages change without prior notice, and unfortunately DHL is unable to advise on such areas in advance (nor can we). If we're unable to fulfill your order because of such legal restrictions, we'll have to cancel your order refund the price to your account. Thank you for your understanding.
Unfortunately at the moment we're unable to ship to Russia and Mexico due to local legal requirements. Sorry about that. :(
You can pay in the webshop via Credit Card (MasterCard, Visa, Maestro or American Express) or Paypal (an account is needed for it).
If you would like to see another payment method that would be more comfortable for you, shoot us an email and let us know. We might be able to improve our site and provide it in the future! :)