_shipping & payment
We ship to several regions of the world (including EU, US & Australia), you can read our zones and country list below (if your country is not in the list, drop us an email, we might be able to further extend our shipping area :)).
We aim to pack and dispatch orders the same or next working day when they were placed. In busy periods, shipping your order can get delayed a few more days. If your order contains C-Glow, it might get shipped a few days late as we create C-Glow fresh every week and allow C-Glows to get ordered even if not in stock to be able to better handle the very low stock we usually keep to make sure the product is always super fresh.
Once the order is shipped, you will get a notification email and delivery time is usually between 2-7 working days depending on the country of destination.
Zone 1 - EU & UK, shipping fees are the following:
- Free on orders above 50 Eur
- 5 Eur between 25 and 50 Eur
- 15 Eur under 25 Eur
We ship from the EU, so there are no extra taxes or fees on our packages within the EU region. :)
Zone 2 - US, Canada, Russia, Norway, Serbia & Switzerland, shipping fees are the following:
- Free on orders above 60 Eur
- 9 Eur between 30 and 60 Eur
- 18 Eur under 30 Eur
Zone 3 - Australia & New Zealand, Hong Kong, Israel, Malaysia, and Mexico, shipping fees are the following:
- Free on orders above 100 Eur
- 10 Eur between 50 and 100 Eur
- 20 Eur under 50 Eur
Good to know: Orders outside the EU area are shipped on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes and custom duties on arrival of your package. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Please know that G&G is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Important note: We are not able to ship packages to US APO/FPO/DPO addresses (army/navy/diplomatic addresses).
You can pay in the webshop via Credit Card (MasterCard, Visa, Meastro or American Express) or Paypal (an account is needed for it).
If you would like to see another payment method that would be more comfortable for you, shoot us an email and let us know. We might be able to improve our site and provide it in the future! :)