_shipping & payment
We ship to several regions of the world (including EU, US & Australia), you can read our zones and country list below (if your country is not in the list, drop us an email, we might be able to further extend our shipping area :)).
We aim to pack and dispatch orders the same, or the next working day they were placed. In busy periods, shipping your order can get delayed a few more days. If your order contains C-Glow, it might get shipped a few days (rarely up to a week) late, as we create C-Glow fresh every week, and we allow C-Glows to get ordered, even if not in stock, to be able to better handle the very low stock we usually keep to make sure the product is always super fresh.
We ship from the European Union, Hungary.
Once the order is shipped, you will get a notification email with the tracking information as well as a separate email with your e-invoice (if you did not get these emails yet, that means the package is not yet shipped). Delivery time is usually between 2-5 working days, depending on the country of destination.
Zone 0 - Germany & Austria, Slovakia & Czechia, Romania
- Germany & Austria: you can find our German webshop at geekandgorgeous.de (free shipping from 50 EUR, 5 EUR under it). We ship via DHL/Hermés to Germany (approx. transit time is ~ 2-4 days) and via Österreichische Post to Austria (approx. transit time is ~ 2-3 days).
- Slovakia & Czechia: you can find our Slovak webshop at geekandgorgeous.sk (free shipping from 50 EUR, 5 EUR under it). We ship via ReMax to Slovakia (approx. transit time is ~ 2-3 days) and via DPD to Czechia (approx. transit time is ~ 3-4 days).
- Romania: you can find our Romanian webshop (run by a reseller) at geekandgorgeous.ro. Packages are shipped locally from Romania within 1-2 working days.
- Poland: you can find our Polish webshop (run by a reseller) at geekandgorgeous.pl. Packages are shipped locally from Poland within 1-2 working days.
Zone 1 - European Union & United Kingdom**. We ship via GLS to Italy (approx. transit time is ~ 3-4 days). To all other EU countries (Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, continental France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, inland Spain [for the Canary Islands see Zone 2] and Sweden) as well as the UK [for Jersey & Guernsey see Zone 2] we ship via DHL Express and transit time is 1-3 working days. Shipping fees are the following:
- Free on orders above 50 EUR*
- 5 EUR between 25 and 50 EUR*
- 15 EUR under 25 EUR*
*Cart value excluding shipping costs
We ship from the EU, so there are no extra taxes or fees on our packages within the EU region (please read the Brexit info below on the UK). :)
**Brexit information: Based on our current understanding as well as our practical experience, packages to the UK under 135 GBP value (incl. shipping) do not incur any extra fees. However, packages over 135 GBP may incur extra fees.
Outside the EU area we ship on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. G&G is unable to advise on the amount that this may be and cannot accept responsibility for these costs. (For more info on this please see "Important note" under Zone 2 and Zone 3.)
Important note on France: We are NOT ABLE TO SHIP packages to overseas departments and regions of France (DROM) like French Guyana, Guadeloupe, Martinique, Mayotte, La Réunion etc., and to New Caledonia. Such orders are detected by our system, and will be cancelled and refunded. (If for any reason the system doesn't detect and cancel such orders and they get fulfilled, extra costs such as in Zone 3 can occur outside the EU region.)
Please note that Norway and Switzerland are outside the EU, they belong to Zone 2.
Zone 2 - USA (info on APO/FPO/DPO below), Canada (please read note below), Iceland, Channel Islands: Bailiwick of Jersey & Bailiwick of Guernsey, Albania, Bosnia and Herzegovina, Serbia, Montenegro, Republic of Moldova**, North Macedonia, Norway, Switzerland, Turkey*** (important note below), Gibraltar, Canary Islands (Las Palmas and Tenerife)**** & Ukraine (currently suspended due to known circumstances :( ) shipping fees are the following (please read the note below on extra fees):
- Free on orders above 60 EUR*
- 9 EUR between 30 and 60 EUR*
- 18 EUR under 30 EUR*
*Cart value excluding shipping costs
We ship to all of these countries via DHL Express, and transit times are usually amazingly fast, usually 2-4 working days based on our experience. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.
Important note: Extra fees on our packages outside the European Union can occur in most countries as we ship our packages on a DDU (delivery duty unpaid) basis. According to the international standards, extra costs are calculated after the whole invoice amount incl. shipping. See more information below on the details, costs etc. (in Zone 3).
Please note that Norway and Switzerland are not members of the EU, so here taxes and customs do apply.
Extra info to USA packages: It is our experience that our packages to the USA arrive very fast (usually 2-3 working days) and do not usually incur any extra fees.
We are not able to ship packages to US APO/FPO/DPO addresses (army/navy/diplomatic addresses).
Extra info to Canada packages: Based on feedback from our customers, DHL Canada charges a relatively high service fee above the local customs and taxes, please consider this prior to ordering. For exact figures of extra costs we recommend that you to get in touch with them directly before placing an order.
**Info on Moldova: some areas in Moldova are served by DHL, whereas other are not. Please contact us for more info prior to ordering. :)
***Info on Turkey: to have your package released from DHL, you'll have to provide them with a medical prescription from your doctor, due to local regulations! If such a prescription is not available, we'll have to instruct DHL to nullify your package. :(
****Canary Islands: DHL can ship to Las Palmas and Tenerife, other islands are not served.
Zone 3 - Australia & New Zealand, Japan, some territories of Hong Kong (please see note below), Macao, Singapore, Thailand, Taiwan, Israel, Bahrein, Jordan, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, various territories of Oman, South Africa, South Korea, Malaysia & India (please see note below) shipping fees are the following (please read the note below on extra fees):
- Free on orders above 100 EUR*
- 10 EUR between 50 and 100 EUR*
- 20 EUR under 50 EUR*
*Cart value excluding shipping costs
We ship to all these countries via DHL Express and transit times are usually 2-5 working days. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.
Important note: Orders outside the European Union area are shipped on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Please know that G&G is unable to advise on the amount that this may be and cannot accept responsibility for these costs. According to the international standards, extra costs are usually calculated after the whole invoice amount incl. shipping.
Info on India: From time to time, the areas in India where DHL is allowed to ship packages change without prior notice, and unfortunately DHL is unable to advise on such areas in advance (nor can we). If we're unable to fulfill your order because of such legal restrictions, we'll have to cancel your order and refund the price to your account.
Info on Hong Kong: some areas in Hong Kong are served by DHL whereas other are not. Please contact us for more info prior to ordering. :)
Unfortunately, at the moment we're unable to ship to Russia and Mexico due to local legal restrictions. Sorry about that. :(
You can pay in the webshop via Credit Card (MasterCard, Visa, Maestro or American Express) or Paypal (an account is needed for it).
If you would like to see another payment method that would be more comfortable for you, drop us an email and let us know. We might be able to improve our site and provide it in the future! :)