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_geek faq

Hello beauty geek!👋
If you are looking for some answers, you have come to the right place.
Can’t find what you are looking for? Just drop an email to

Brand FAQ

  • Are you cruelty-free?

Yes, we are a 100% cruelty-free brand. Our products are never animal tested and we don’t use any ingredients that are tested on animals. No third parties test on animals on our behalf. We don’t sell products in countries where animal testing is required, this means that we are not available in mainland China (though good news: legislation is changing in China as well! :)).

Geek info: Animal testing for cosmetic purposes was banned in the European Union in 2009. Since then, all EU brands are required to be cruelty-free.

  • Are your products pregnancy-safe?

All of our products are pregnancy-safe, except A-Game 5 & 10. We do not recommend using retinoids during pregnancy and breastfeeding due to the lack of research. We think that it’s always better to be safe than sorry.

  • Are your products fungal-acne (Malassezia) safe?

Most of our products are Malassezia-safe, you can find this information on every product page at the end of the description section. We have currently four products that are not FA-safe: Smooth Out, Calm Down and A-Game 5 & 10, every other G&G product is FA safe.

  • Are your products vegan?

All of our products are vegan, except Calm Down, as it contains Lactobionic acid derived from lactose.

  • Are your products PEG-free?

Most of our products are not PEG-free. If you are worried about potential contamination issues, please know that with today's manufacturing methods, ethoxylated (aka PEG) ingredients are totally safe and contain impurities way below safety thresholds, if at all. We recommend you to read this article by the FDA on 1,4 dioxane (or lack thereof :)) in cosmetics.

Discounts & Prices FAQ

  • Why don’t you do more discounts?

We try to keep our prices the best possible at all times, so we do discounts super rarely, only at special occasions. It is worth subscribing to our newsletter (you can do that at the footer section :)) as we like to make newsletter-only surprises.

  • Do you give discounts for first purchases?

Our business policy is to keep our prices as low as possible all year round while offering amazing value for money products, so we don't have any discounts on quantity, shipping, or for first-time purchases.

  • I’d like to order a product for the first time, but shipping is so expensive. Can you give me a discount on shipping?

We know that shipping costs can be high, but unfortunately, these are real costs :(, which we take over from our customers partially or in full for bigger orders (pls see details in the shipping info). Maybe you could cooperate with a friend for a cart value big enough for this? We also have awesome general purpose products, such as the Jelly Joker cleanser, Liquid Hydration toner or our HA 5 serums that are great additions for every routine and can help you reach better shipping cost.

  • How can you make your prices so affordable?

We try to create products that are amazing value for the money. Two things help us with this: we are a mostly direct to consumer brand & we also have our own manufacturing, which means that we can produce our products cheaper than using third party contract manufacturers (which is the usual way for most indie brands). 

Products FAQ

  • How to use your products?

There is a detailed How to use section after every product description on this page. Should you still have any more questions regarding product usage or how to introduce your G&G product into your routine, just send an email to, and our customer service team will be happy to help you. We also share quite a number of routine examples on our IG page:

  • My C-Glow turned yellow, should I bin it?

C-Glow turning yellow means it is getting less potent. Light yellow is still ok, but bin it, if it is dark yellow/brownish. 

  • What’s the shelf life of C-Glow?

The official shelf-life of C-Glow is 4 months from production, but as the product is on the market now for more than two years, we can say from experience that stored in the fridge unopened it keeps fresh for 5-6 months. Once opened, please use it up within 3 months.  

  • My C-Glow mini bottle is empty. Is that normal?

The C-Glow mini bottle is an empty bottle as we also write it on our product page, so it is completely normal that it arrived empty and dry inside. As we recommend storing C-Glow in the fridge, we offer the mini bottle as an option next to C-Glow for people who would like to have a smaller portion in the bathroom while having the real bottle in the fridge. 

  • Is C-Glow mini bottle reusable?

Refilling the C-Glow mini bottle a few times is totally ok, but we recommend getting a new mini-bottle with every new bottle of C-Glow to make sure it is always clean & hygienic. 

  • On what day do you receive the fresh batch of C-Glow?

We receive the fresh batch of C-Glow every Tuesday ready to be shipped.

  • Can I combine my exfoliant and my A-Game in the same routine?

Yes, you can, but it depends on your skin’s individual level of tolerance. If you are unsure, please read the How to use section of the chosen products here on the website, or drop an email to our customer service:

Order/Shipping FAQ

  • I’ve made an order but haven’t got any confirmation about it.

Please check your SPAM folder, it should be there in such cases. If it’s not there, then the payment wasn’t successful, and so the order is not valid. Please get in touch with us if you’ve received a confirmation about payment, but not about the order. 

  • I’ve made a mistake in my order. Can I change it? Can I add or cancel an item in my order?

We’re able to change your order until our Fulfillment Center starts processing it. They’re very fast in that, so usually it means you have a few hours to change your mind and contact us. Please note that the Customer Service is closed for weekends and holidays, but so is the Fulfillment Center, so all your requests will be answered on the first business day after the weekend, and no packages are packed and shipped in these periods.

  • I’ve made an order for [X] amount, but got a notification from my bank about a bigger amount.

Our prices are stated in EUR, and we collect payments in EUR, too. If the number stated at checkout is not the same as stated on your bank account, the reason is the difference in currency. Payment is automated, and your bank converts the price of your purchase to your currency, and sends a notification about this amount in your own currency. We only collect the amount stated at checkout, no extras! 

  • I ordered from Europe, but still had to pay extra costs (taxes, duties, fees etc.)! Why is that?

We ship from the EU on a DDU basis, there are no extra taxes or fees on our packages within the EU region. However, there are some countries in Europe that are not members of the EU (European Union) for example Norway and Switzerland. In such cases you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. For details please check our website here: 

  • An item I ordered is missing from the package I received from the courier.

Please check the paper fillers carefully again, as very often our fulfillment center wraps up items separately for extra protection (this is always true to the C-glow mini bottle). If you still can't find the missing product, please drop us an email and our fulfillment partner will check their video recordings about the packaging. (If the outer box was damaged when you received it, please send us photos of it, too.) Please don't bin the packaging materials (paper box, paper fillers etc.) yet, as we still need them for further evidence if the product got lost during shipment (or your box got swapped with another one with similar contents).

  • Can I change my shipping address / give special instructions to the courier?

We're able to change your shipping address before the order gets fulfilled. After you receive the notification about shipping, you can get in touch with the courier company directly and negotiate a change in the shipping address. We can't give special instructions to them in our system, but you can do that directly with them. 

  • Which countries do you ship to?

Currently we offer shipping to Germany & Austria, Slovakia & Czechia, Romania, UK, Italy, Poland, Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, Spain, Sweden, USA, Canada, Norway, Iceland, Bosnia and Herzegovina, Serbia, Montenegro, Republic of Moldova, North Macedonia, Switzerland, Turkey, Gibraltar, Canary Islands, Australia & New Zealand, Japan, Hong Kong, Macao, Singapore, Taiwan, Israel, Pakistan, Lebanon, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, South Africa, South Korea, Malaysia, and India.  

We share a lot of info on our shipping page, please check here: 

Please note: we’re not able to ship to the overseas regions of France (DROM), and to US APO/FPO/DPO addresses (army/navy/diplomatic addresses). If you’d like to order from another country, please get in touch with us, and we’ll have a look into it.