We are looking for a new colleague to join our D2C Customer Service team and help take great care of Geek & Gorgeous customers around the world. 💛
You will be part of our three-person Customer Service team, primarily answering customer emails for our Global and United States webshops.
What you’ll be doing
Your main responsibility will be answering customer emails and making sure our customers get friendly, helpful, and accurate answers.
Questions can be about all kinds of things, including:
- Helping with orders, shipping, delivery issues, returns and refunds
- Helping customers choose the right Geek & Gorgeous products and build their skincare routine
- Answering questions about our products, ingredients and how to use them
- Solving problems when something doesn’t go as planned
- Working together with the rest of the G&G team when a question or problem needs input from someone else
You’ll be part of a small team, and we’re looking for someone who enjoys taking ownership, solving problems, and making sure our customers have a great experience with Geek & Gorgeous.
Who we’re looking for
We think you could be a great fit if:
- Your written English is excellent, as most of your work will be communicating with customers in English
- You are already interested in skincare and enjoy learning about products and ingredients
- You communicate in a friendly, clear, and helpful way
- You are patient and genuinely enjoy helping people
- You are accurate and pay attention to details
- You are comfortable working independently and taking responsibility for solving customer problems
- You are confident using online tools and learning new systems
- You like working in a small team where your contribution really matters
Knowing and loving Geek & Gorgeous already is definitely a big plus. 💛
About the role
This is a full-time position based in Budapest. Most of the time, you can work from home, but from time to time, you will be asked to come to one of our two office locations in Budapest (12th district or 3rd district).Â
As you will be answering emails also for our US webshop, your core working time will be 12-6 pm (with the other two hours being flexible).
You’ll join our existing two-person D2C Customer Service team, making you the third member of the team. Together, you’ll be responsible for customer service for our US and Global direct-to-consumer business.
If you’re a skincare geek who loves helping people and would enjoy representing Geek & Gorgeous directly to our customers every day, we’d love to hear from you. Please click here to read how to apply >>